FREIGHT TERMS

Standard ground freight will be prepaid on orders totaling over $800 on in-stock merchandise for products shipped to one location in the contiguous United States. A 2% freight allowance will be applied to all orders in excess of $800 of in-stock product only shipped to one location in Alaska, Hawaii, Puerto Rico, Canada or Mexico. The maximum dollar amount of office machines, tape products, batteries, moving supplies, A/V mounts over 50 lbs, 13"+ televisions/LCDs, furniture, home theater kits, metal/wood products, jewel cases, bulk wiring products, observation/security systems, surge/UPS systems, power inverters, structured wire enclosures, floor-standing/tower speakers, central vacuum systems and central vacuum components may not exceed 50% of total order in either circumstance.

Speaker boxes, projector screens, air conditioners, all medium-sized home appliances, and 14" or larger observation monitors and systems are excluded from prepaid freight programs.

Certain restrictions apply which exclude additional products from this free freight program.

Hazardous materials cannot be shipped by any other method than a Ground Service. These materials cannot be shipped to Alaska, Hawaii or Puerto Rico for any reason, regardless of ship-to information.

Shipments not qualifying for free freight are subject to  shipping rates, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include fuel surcharges and dimensional/ oversize fees, when required by carriers’ regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.

Should you, DFW Products’s customer, request your order be shipped to Canada and/or Mexico, DFW Products is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of the customer. You may receive a separate invoice for these charges from a freight forwarder, UPS, or other third party.
If an order is refused for any reason, DFW Products will be compensated for all shipping charges, including any fees, as well as a 20% restock fee. Such compensation must be received before any other orders are released for the customer. All orders are shipped FOB Edmond, OK. Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact a DFW Products customer service representative at 817-607-8915 for assistance. Televisions, furniture containing glass and/or display units must be inspected for any damage upon delivery by carrier. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection. 

All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.